UserGems
Track when your customers change jobs and turn it into pipeline — the warmest outbound play in B2B that most teams aren't doing yet
Visit WebsiteGTM Pipeline Position
The Verdict
“UserGems is a premium AI-powered signal and outbound platform that backs its value with a money-back ROI guarantee. Its Gem-E AI agent delivers exceptional reply rates and pipeline results. Best for established revenue teams with CRM maturity that can justify the $33K+ annual investment.”
Best For
Enterprise B2B companies with large customer bases who want to re-engage champions when they move to new companies — the highest-converting outbound motion
Not Great For
Early-stage companies with small customer bases — you need enough relationship history for job change tracking to generate meaningful pipeline
Overview
UserGems is an AI-powered platform that surfaces companies and buyers showing buying signals, then tells sales and marketing teams who's in-market and what to do next. It features AI agents (Gem-E) that run personalized outbound and ABM at scale, with a money-back ROI guarantee.
ABM marketers, SDRs, AEs, RevOps at mid-market to enterprise companies
20-500+
Capabilities
Key Features
- AI agent (Gem-E) for personalized outbound
- Job change tracking and champion monitoring
- Account and contact scoring (600+ signals)
- Contact-level website de-anonymization
- Buying committee mapping
- Signal-based advertising
- Intelligent workflow orchestration
- Proprietary data with superior accuracy
- CRM and SEP integrations
Benefits
- Money-back ROI guarantee in closed-won revenue
- AI emails achieve 6-20% reply rates (vs 1-2% industry average)
- Generates qualified pipeline within weeks, not months
- Works directly in existing tools (Salesforce, Outreach, Salesloft)
Pros & Cons
Pros
- +Money-back ROI guarantee is unique in the market
- +Gem-E AI achieves exceptional reply rates (6-20%)
- +Superior proprietary data accuracy
- +Works inside existing tools (no new tool adoption)
- +Dedicated customer success and RevOps support
Cons
- -Expensive — starts at $33K/year plus implementation fees
- -Requires CRM maturity and existing outbound infrastructure
- -Not self-serve — requires onboarding and implementation
- -Long-term annual commitment
Outbound Use Cases
Financials & Scale
| Plan | Price | Limits | Features |
|---|---|---|---|
| Core | $2,750/month ($33K/year) | 3 admin users, 20 end users, 30K records | Build list (create & enrich), Prioritize (account & lead scoring), Automated campaigns, AI Chrome Extension, CRM integration, Sales engagement tool integration, 1x ROI guarantee, $3K implementation fee |
| Advanced | $5,750/month ($69K/year) | 5 admin users, 45 end users, 90K records | Everything in Core, AI emails (Gem-E), Content curation, Contact-level website de-anonymization, Reporting & analytics, 2x ROI guarantee, $5K implementation fee |
| Elite | $10,000/month ($120K/year) | 10 admin users, 100 end users, 180K records | Everything in Advanced, Contact-level intent signal, Research past interactions, Ad audience sync, Buying stages, Calendar capture, Account hygiene, SSO, Custom integrations, Salesforce sandbox, 3x ROI guarantee, $10K implementation fee |
UserGems is enterprise-priced at $20K-50K+/year. Champify is comparable. LinkedIn Sales Nav is $100/user/mo with basic alerts. The ROI math: if tracking 1000 former customers' job changes generates 50 warm leads and 5 deals/year at $50K ACV, that's $250K from a $20K investment.
The Reddit Pulse
Community Pros
- +Tracks job changes of past customers and champions
- +Warm outreach triggers based on relationship history
Community Cons
- -Zero Reddit presence
- -Enterprise pricing limits SMB adoption
- -Niche use case — hard to find community feedback
Thinking of Switching?
Competitive Landscape
Technical Stack
Integrations
Data Intelligence
Head-to-Head Comparisons
Company Intel
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