Email Analytics
See how your team actually uses email — the 'Fitbit for email' that tracks response times, volume, and productivity
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The Verdict
“EmailAnalytics is a simple, focused tool that does one thing well: visualizing team email activity. It's excellent for managers who want to track response times and workload distribution, but it's not a sales tool — it's a management visibility tool.”
Best For
Team managers who want visibility into email responsiveness and volume across their department
Not Great For
Sales teams — you'll get better email tracking from your CRM or sales engagement platform as a built-in feature
Overview
EmailAnalytics is an email analytics tool that tracks and visualizes team email activity in Gmail and Outlook. It measures emails sent/received, response times, top senders/recipients, SLA monitoring, and AI-powered sentiment analysis to help managers improve team productivity.
Sales managers, customer service team leads, remote team managers
small team/mid-market
Capabilities
Key Features
- Email volume tracking (sent/received)
- Average response time measurement
- Top senders & recipients analysis
- SLA monitoring with real-time alerts
- AI-powered sentiment analysis
- Activity by hour/day breakdown
- Team comparison dashboards
- Gmail & Outlook integration
Benefits
- Teams improve response time by 42.5% on average
- Identify top performers and rebalance workloads
- Ensure SLAs are met with automated alerts
- No workflow changes or software installation needed
Pros & Cons
Pros
- +Dead simple to set up — no workflow changes
- +42.5% average response time improvement
- +SLA monitoring is genuinely useful
- +Affordable per-inbox pricing
Cons
- -Very narrow feature set — just email analytics
- -No CRM integrations
- -No API available
- -Limited to Gmail and Outlook
Outbound Use Cases
Financials & Scale
| Plan | Price | Limits | Features |
|---|---|---|---|
| Pro | $15/inbox/month (annual) / $19/inbox/month (monthly) | Unlimited employee inboxes | Track emails sent & received, Email response time measurement, Top senders & recipients, Label/folder breakdowns, Internal/external email segmentation, SLA monitoring & real-time alerts, AI sentiment analysis, PDF & CSV export, Gmail & Outlook integration, Out-of-office compatibility |
Email Analytics runs $15/user/mo for basic team email visibility. Yesware starts at $15/user/mo with more sales features. Mixmax is $29/user/mo. This is a niche product — most teams get enough email analytics from their CRM or sales engagement platform.
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Competitive Landscape
Technical Stack
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Head-to-Head Comparisons
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