Churnkey
The 'please don't go' platform for SaaS — intercept cancellations with smart offers and actually save revenue
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The Verdict
“Churnkey is a specialized but highly effective retention tool for subscription businesses. The numbers speak for themselves — 54% churn reduction and 89% payment recovery are outstanding. If you're a SaaS company losing revenue to churn, this should be near the top of your evaluation list.”
Best For
SaaS companies with $1M+ ARR and meaningful voluntary churn who want to intercept cancellations with data-driven offers
Not Great For
Very early-stage SaaS or companies where churn is driven by product issues, not pricing or timing
Overview
Churnkey is a subscription retention platform that reduces voluntary and involuntary churn through intelligent cancel flows, payment recovery, A/B testing, and AI-powered offers. It integrates with billing systems to help SaaS companies retain more revenue.
SaaS companies with subscription billing wanting to reduce churn
small team (2-10)
Capabilities
Key Features
- Cancel flows with dynamic offers
- Payment recovery automation
- A/B testing for retention strategies
- Customer timelines
- AI adaptive offers
- AI Account Agent
- Feedback AI
- Self-improving precision retries
- Unlimited segmentation
- Compliance automation
Benefits
- Lower cancellation volume by 54%
- Recover up to 89% of failed payments
- Increase average LTV by 14%
- Set up in 35 minutes
Pros & Cons
Pros
- +Impressive stats — 54% churn reduction, 89% payment recovery
- +Quick 35-minute setup
- +AI-powered offer optimization
- +SOC 2 and GDPR compliant
- +Scales pricing with churn volume — fair model
Cons
- -Niche product — only for subscription businesses
- -Pricing scales with churn volume, can get expensive
- -Not a GTM outbound tool
- -Limited integrations beyond Stripe
- -No free trial publicly available
Financials & Scale
| Plan | Price | Limits | Features |
|---|---|---|---|
| Starter | $250/mo (annual) | For teams with less than $5K/mo churn volume | Cancel Flows, Payment Recovery, Customer Timelines |
| Core | $700/mo (annual, based on $20K churn volume) | Scales with churn volume | Cancel Flows, Payment Recovery, A/B Testing, Unlimited Segmentation, Customer Timelines, Rules-based Retry Logic, Slack + Webhook integrations |
| Intelligence | $825/mo (annual, based on $20K churn volume) | Scales with churn volume | All Core features, AI Adaptive Offers, AI Account Agent, Feedback AI, AI-powered translations, Compliance Automation, Self-Improving Retry Logic |
Churnkey takes a percentage of recovered revenue — typically 5-10% of what they save you, which means zero risk if it doesn't work. ProfitWell Retain is free. Chargebee Retention is bundled. The percentage model means Churnkey is free until it proves ROI — pretty compelling if you have meaningful churn to fight.
The Reddit Pulse
Community Pros
- +Effective cancel flow / retention offers
- +Good for SaaS subscription businesses
- +Easy to implement
Community Cons
- -Niche product category
- -ROI depends on churn volume
- -Limited Reddit discussion
Reddit Questions
- ? Churnkey vs ProfitWell Retain?
- ? Is Churnkey worth it for reducing churn?
Thinking of Switching?
Competitive Landscape
Technical Stack
Integrations
Data Intelligence
Head-to-Head Comparisons
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