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Freshsales
Sell smarter and close deals faster
VS
Zixflow
The AI-Powered Way to Manage, Engage, and Retain Customers
The Economics
Pricing Model
per-seat
Subscription
Starting Price
$9/user/month (annual)
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Price per Seat
$9-$59/user/month (annual)
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Cost at Scale
$9-59/user/month; very affordable at scale
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Free Trial
Yes
Yes
The GTM Utility
Category
CRM
CRM
Workflow Stage
Close
Engagement & Retention
Key Features
- • AI-powered lead scoring (Freddy AI)
- • Built-in phone, email, and chat
- • Visual sales pipeline (Kanban)
- • Sales sequences
- • Freddy AI email writing
- • Territory management
- • Deal insights and forecasting
- • 360° customer view
- • Workflow automation
- • Unified CRM with customer journey mapping
- • Multi-channel outreach (email, WhatsApp, SMS)
- • AI copilots for engagement
- • Workflow automation
- • Customer journey orchestration
- • Multi-channel touchpoint syncing
Platforms
Web, iOS, Android
Web
Ease of Use
Easy — much simpler than Salesforce with intuitive UI
Moderate — feature-rich platform with learning curve
The AI Edge
AI Features
Freddy AI for lead scoring, deal insights, email writing, text enhancement, sales forecasting
AI copilots for customer engagement
Market Position
Tagline
Sell smarter and close deals faster
The AI-Powered Way to Manage, Engage, and Retain Customers
Best For
Small to mid-size sales teams that want an affordable, AI-powered CRM without the complexity of Salesforce.
Small businesses wanting an all-in-one CRM + multi-channel engagement platform
Not Great For
Large enterprises needing deep customization or teams already invested in the Salesforce ecosystem.
Enterprise teams with established CRM; pure outbound sales teams
Team Size
small team/mid-market
1-100
Intelligence
Pros
- • Incredibly affordable starting at $9/user/month
- • Freddy AI is genuinely useful for lead scoring
- • Built-in phone/email/chat reduces tool sprawl
- • Easy to set up and use
- • All-in-one platform combining CRM + outreach + automation
- • Multi-channel including WhatsApp and SMS
- • AI copilots for engagement assistance
- • Modern, clean interface
Cons
- • Less customizable than Salesforce
- • Limited third-party integrations compared to HubSpot
- • AI features require Pro plan ($39/user)
- • Part of Freshworks ecosystem — can push upsells
- • Very early-stage product with limited market presence
- • Pricing not publicly available (website loads dynamically)
- • Limited integrations with existing tools
- • Small team and community
Reddit Sentiment
Mixed-to-negative. Users report increasing bugginess and reliability issues. Seen as budget CRM option but with growing quality concerns. Part of Freshworks suite which gets mixed reviews.
low-visibility
Integrations
- • Slack
- • Zapier
- • Freshdesk
- • Freshchat
- • Google Workspace
- • Microsoft 365
- • Mailchimp
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Editorial Face-off
The Case for Freshsales
“Freshsales is the best CRM value proposition on the market for SMBs. Starting at $9/user/month with AI capabilities on the Pro plan, it offers 80% of what Salesforce does at a fraction of the cost. Ideal for growing sales teams that want simplicity without sacrificing intelligence.”
The Case for Zixflow
“Zixflow is an early-stage all-in-one customer engagement platform with an ambitious vision of unifying CRM, multi-channel outreach, and AI copilots. Shows promise but is still maturing. Best for small businesses wanting a single platform for customer management and engagement.”
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